Gift Cards FAQs
Where can I buy RCM Shop Gift Cards?
You can buy RCM Shop Gift Cards from The RCM Shop.
How do I check my gift card balance?
Gift card balances will be provided in the purchase confirmation email.
What format are RCM Shop Gift Cards?
RCM Shop Gift Cards are digital gift cards. There are no physical gift cards available. You can buy RCM Shop Gift Cards from The RCM Shop.
Are there any shipping fees associated with RCM Shop Gift Cards?
RCM Shop Gift Cards are digital gift cards sent via email and incur no shipping charges.
Do gift cards count towards the free shipping threshold?
RCM Shop Gift Cards do not contribute towards the free shipping threshold.
How do I send an RCM Shop Gift Card to someone?
The purchased gift card will be sent to you via email. Once you receive the gift card, you will be able to send the gift card to your recipient. You can select the day and time which you would like the gift card delivered to their inbox.
Where can I use RCM Shop Gift Cards?
RCM Shop Gift Cards can be used online at The RCM Shop toward merchandise, exams, books and digital courses. Subscriptions, concert tickets and other gift cards cannot be purchased using an RCM Shop Gift Card.
How do I redeem my RCM Shop Gift Card?
Gift cards can be redeemed during the payment stage of checkout. Enter the gift card number when prompted.
Can my RCM Shop Gift Card purchased in the US/internationally through https://shopus.rcmusic.com be used in a different country?
RCM Shop Gift Cards purchased in the US/internationally can be redeemed in other countries except for Canada. For example, if the gift card is purchased in US, you can redeem it in India.
What if my gift card does not have enough money on it for my purchase?
Gift cards can be used to make a partial payment. If the amount of your gift card does NOT cover the total purchase amount, you will be required to pay for the remainder of the purchase with another form of payment. This means a credit or another RCM Shop Gift Card with a sufficient balance.
What if my gift card has money left on it after my purchase?
If the amount of your gift card is MORE than the total order amount, the balance amount will be stored on your gift card for future use.
Will my gift card expire?
RCM Shop Gift Cards have no service fees and no expiration dates.
What happens if I pay with an e-gift card and I need to return my purchase?
Refunds on purchases made with RCM Shop Gift Cards will be applied to the original RCM Shop Gift Card.
Can I exchange my gift card for cash?
Gift cards are non-transferable, non-refundable, and are not redeemable for cash except as required by law.
Are there any fees associated with the purchase of a gift card?
No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.
Can I change the value of a gift card after I've paid for it?
No. Once the gift card is purchased the value cannot be changed.
How do I cancel the purchase of a gift card?
RCM Shop Gift Cards are non-refundable. Refunds on purchases made with RCM Shop Gift Cards will be applied to the original RCM Shop Gift Card.
Can I reload my gift card after I've spent the full value?
No. Once the full value has been redeemed the gift card number cannot be reused. You will need to purchase a new gift card.
How do I know the recipient actually received the gift card I sent them?
Upon the purchase of an RCM Shop Gift Card, you will receive a confirmation email (“Confirmation Email”) containing the details of your purchase. The recipient of the RCM Shop Gift Card will also receive an email notification that they have received an RCM Shop Gift Card (“Recipient Email”).
Delivery of an RCM Shop Gift Card to an incorrect but valid email address as provided by purchaser is the responsibility of the purchaser. If you believe that a Confirmation Email or Recipient Email has not been delivered, please check the spam folder. If you are still unable to locate it, please contact RCM Customer Service at bookstore@rcmusic.ca or 1.800.387.4013.
What if I lose my gift card?
Your gift card has cash value and should be safeguarded as such. RCM is not responsible for lost or stolen RCM Shop Gift Cards. However, if your RCM Shop Gift Card is lost or stolen, and you have proof of purchase, RCM will issue a replacement for the remaining balance shown on its records. If you lose your RCM Shop Gift Card or believe that it was stolen, please contact RCM Customer Service at bookstore@rcmusic.ca, and allow for 2-3 business days for processing a new card.
What if someone makes a copy of my printed gift card?
You must safeguard your gift card for your own protection. If someone makes a copy of your gift card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the gift card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the gift card. If you suspect that someone has copied or stolen your eGift Card, contact RCM Customer Service immediately at bookstore@rcmusic.ca.
